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In keeping with its promise to be “the financial institution of choice in service delivery and superior returns,” Wema Bank is marking this year’s Customer Service Week with several rewarding initiatives to further enhance customer experience in all its branches.
The annual Customer Service Week is a period when service organisations and global agencies commend the patronage and loyalty of their customers with rewarding activities. The 2019 Customer Service Week kicked off on October 7 and will run till October 11.
To celebrate this year’s event, all Wema Bank branches are engaging in exciting activities to boost customer experience including gift treats to customers who walk into the banking hall by 9:45 am. All branches have also been beautifully decorated as staff show up to work in colourful costumes all week long.
Also, customers who make transactions using Wema Bank’s USSD *945# will be rewarded with an amount of airtime recharge.
In a bid to interact and get feedback from customers, Wema Bank’s MD/CEO Mr Ademola Adebise, and other senior managers will be taking calls from customers at the bank’s contact centre.
Speaking on the importance of service delivery, Mr Adebise commended the bank’s staff who continue to work to satisfy the bank’s esteemed customers while also appreciating customers for their loyalty over the years.
In his words, “we are constantly looking for new ways to serve customers better, provide a delightful experience, deliver excellent financial services and inspire growth among our customers.”
To sign off the event, the bank will hold a Service Recognition Award ceremony where accolades will be given to Best Performing Staff, Best Frontline Officer, Best Teller, Best Driver, Best Cleaner, Best Relationship Manager and other staff who serve and support customers daily.
Wema Bank has over the years introduced innovative solutions to enhance customer experience. Among these are the launch of ALAT, its digital banking platform, in 2017, increased hours of service at the bank’s contact centre and introduction of multilingual services.
Recently, the bank launched Salary Based Lending on ALAT as it looks to support salary earners within its customer base with instant low-interest loans.
Wema Bank remains passionate about excellent service delivery and boasts of a team of highly dedicated and professional staff that is committed to giving its customers a refreshing customer experience.